The One Thing AI Still Can’t Do (And You Do Every Day)
Tacit knowledge — what your team notices in conversation — is your store’s moat. Here’s how to capture it before it evaporates.
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If the NYT Can’t Catch AI Slop, You Won’t Either
The NYT just quoted words a politician never said — an AI hallucination. Three checks every retailer should run on AI-written copy before publishing.
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What Mother’s Day Shoppers Are Asking ChatGPT This Year
ChatGPT just became smarter overnight, and your Mother’s Day customer is using it. What that means for your product page copy this weekend.
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Your Store Has Five Landlords — Weekly Retail Tidbits #248
Last week I said the stack is the moat. This week: how much of your stack do you actually own? Five landlords every independent retailer has — and one fix per landlord.
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Trusted Software Got Hacked. Here’s Your Quiet Fix.
Fake software installers signed with real certificates infected thousands of computers this week. Here’s the five-minute passkey upgrade every shop owner should make on World Passkey Day.
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Maryland’s Surveillance Pricing Ban: What It Means
Maryland just passed a law that will quietly reshape American retail. Starting October, the biggest grocery stores in the state — anything over 15,000 square feet — can no longer show different prices to different shoppers based on data the store collected about them. A gallon of milk will cost the same to every shopper…
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AI Doesn’t Bookmark Your Store. It Re-Picks Every Week.
An SEO researcher counted something this week that I keep turning over: when AI tools like ChatGPT or Google’s AI answer a customer’s question, they don’t use the same sources two weeks in a row. ChatGPT swaps out roughly three of every four sources every single week. Google’s AI swaps out about half. In plain…
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What You Lose When the Algorithm Changes
A line jumped out at me over the weekend, and I haven’t stopped thinking about it since: “The leaders renting their memory from someone else’s app will lose their institutional knowledge the moment they close the tab.” That isn’t a tech sentence. That’s a retail sentence. Every store has a memory. The customer names you’ve…
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Two Numbers That Don’t Fit Together
March retail sales beat expectations while consumer sentiment hit a record low. Why that gap matters less for boutiques than for big-box — and what it means for your store.
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The Stack Is the Moat — Weekly Retail Tidbits #247
Two AI thinkers said it the same week: the stack is the moat. The way you put your tools together is the protection layer — not the tools themselves. A retail story from AmyFay Chandler.