Do You Do This 1 Easy, Smart and Helpful Thing for Your Team?
A forgotten lasagna ingredient, aviation checklists, and the one easy habit that saves your team during the busiest weeks — plus a NotebookLM learning tip.
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Customer Acquisition Cost and Customer Lifetime Value — Weekly Retail Tidbits #223
“The cost of acquiring a new customer is five times the cost of keeping a current one.” — Philip Kotler It’s that time of year when more customers than usual are walking through your door! What a mixed blessing. You want them to come in and shop – and you’re also exhausted. So first let’s…
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Look With a Discerning Eye — Weekly Retail Tidbits #219
“Look with a discerning eye.See what’s worthy of emulation and what’s not.Borrow and blend it with what you already know, andsomething better will emerge.” — AmyFay People carry themselves in different ways. Posture that’s remarkable is usually extremely good or extremely bad. What if you intentionally look at everyone’s posture with a discerning eye –…
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Keep Profitability in Mind — Understanding GMROI — Weekly Retail Tidbits #215
All of your store’s systems ought to point to profitability. A plain-English look at GMROI (Gross Margin Return on Inventory Investment) and the levers that raise it.
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Human Smarts and Book Smarts — Weekly Retail Tidbits #210
“There’s not one specific thing or skill people have to have to work for us. But I can tell you why we fire people: soft skills. We hire for hard skills. We fire for soft skills. The ability to interact and communicate with others or behave ethically and take responsibility for things tends to be…
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Anchor High. Sell More Lower. — Weekly Retail Tidbits #208
“What we present first changes the way people experience what we present to them next.” — Robert Cialdini To say this has been a year of price changes would be an understatement. It’s been a roller coaster ride with tariffs changing the cost of doing business across the world. How do you navigate communicating those…
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Prune Carefully as You Make Room for New — Weekly Retail Tidbits #207
“Prune the branches that no longer belong to the future.” — Dr. Joe Dispenza Crape myrtles are pretty, aren’t they? It’s interesting to watch different neighbors of ours employ different strategies with their care. In late winter, some chop them down to their trunks, some prune and some just let them grow. I got to…
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Merchandising Is Art
“Art is what happens when a human does something original and generous that might not work. It has little to do with paint.” — Seth Godin Merchandising is art. One can take any products and merchandise them – just like taking any paint and putting it on a canvas. What the merchandiser freely creates with…
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Be a Curator, Not a Collector — Weekly Retail Tidbits #199
“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” — Hans Hofmann I was in a store this week with one of you – I know she is reading!😊 Beyond just being really fun in general, we did talk “shop.” Her store is stocked. I mean stocked. And if…
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Choose How to Spend Your Money When You Are at Your Best
“The key to high performance is managing energy, not time.” — Jim Loehr Before I joined Tango in 2021, I was a buyer for a local group of stores. As we grew – I realized I had to get better at managing myself. My time. My energy. I was managing 80-100 lines for up to…